Customer Care
SHIPPING INFORMATION
Most orders ship within 14 business days. Please allow up to 5 business days for processing during high-volume periods or holidays. Once an order is placed, it cannot be modified or cancelled.
Delivery timelines are estimates and may vary due to customs processing, destination, or national holidays. We kindly ask that you allow up to 15 business days before contacting us regarding your shipment.
If your order has not arrived within this timeframe, please contact us at:
contact@electuscollective.com
RETURNED TO SENDER
If a package is unsuccessful in delivery and returned to Electus by the courier, we will contact you directly.
Merchandise will be refunded as store credit.
Original shipping fees are non-refundable.
STANDARD RETURN POLICY
Electus accepts returns for store credit only.
Return requests must be made within 14 days of delivery.
To initiate a return, please contact:
contact@electuscollective.com
Include your order number and reason for return.
Packages sent without prior approval will not be accepted.
